Refund and Returns Policy

Refund and Returns Policy – Stitched at Home

Overview

Our refund and returns policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we regretfully cannot offer you a full refund or exchange.

To be eligible for a return, the item must meet the following criteria:

• It must be unused and in the same condition as when you received it.
• The item should be in its original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you about the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a few days.

Late or Missing Refunds

If you haven’t received your refund yet, we recommend taking the following steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time for the refund to be officially processed.
3. Reach out to your bank, as there may be a processing time involved.

If you have completed these steps and still have not received your refund, please contact us at [email protected] for further assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same one, please contact us at [email protected] and send your item to: 81 Richard Ave, Homestead, Germiston, 1401

Shipping Returns

To return your product, please send it to: 81 Richard Ave, Homestead, Germiston, 1401.

You will be responsible for paying for your own shipping costs when returning the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items. We cannot guarantee that we will receive your returned item.

Need Help?

For any questions related to refunds and returns, please contact us at +27798956950. Our dedicated customer support team is here to assist you.